Services
BD instruments and reagents are backed by a world-class
service and support organization with unmatched experience in microbiology
and flow cytometry.
For over 25 years, BD has actively worked with researchers to develop tools that help improve workflow, ease of use, and performance. With in-depth knowledge and experience, BD delivers comprehensive training, application expertise, excellent technical support, and world-class field service.
For over 25 years, BD has actively worked with researchers to develop tools that help improve workflow, ease of use, and performance. With in-depth knowledge and experience, BD delivers comprehensive training, application expertise, excellent technical support, and world-class field service.
Training
Held at BD training centers worldwide, training courses combine theory and hands-on practice to provide participants with the skills and experience they need to take full advantage of the capabilities of their instruments.
Held at BD training centers worldwide, training courses combine theory and hands-on practice to provide participants with the skills and experience they need to take full advantage of the capabilities of their instruments.
Technical application support
BD technical application support specialists are available to provide field- or phone-based assistance and advice. Expert in a diverse array of topics, BD technical application specialists are well equipped to address customer needs in both instrument and application support.
BD technical application support specialists are available to provide field- or phone-based assistance and advice. Expert in a diverse array of topics, BD technical application specialists are well equipped to address customer needs in both instrument and application support.
Field service engineers
BD's field service engineers are located across the world. When instrument installation or service is required, a BD field service engineer can be dispatched to the customer site. On-site service and maintenance agreements are available to provide long-term support.
BD's field service engineers are located across the world. When instrument installation or service is required, a BD field service engineer can be dispatched to the customer site. On-site service and maintenance agreements are available to provide long-term support.
IQ/OQ
An Installation and Operational Qualification (IQ/OQ) certifies that an instrument performs according to its specifications in the environment where it is installed. BD provides IQ/OQ validation for its instruments. This service should be quoted and scheduled in advance of the installation.
An Installation and Operational Qualification (IQ/OQ) certifies that an instrument performs according to its specifications in the environment where it is installed. BD provides IQ/OQ validation for its instruments. This service should be quoted and scheduled in advance of the installation.
