You are here: BD › Diagnostic Systems › Product Center › Informatics
Product Center

KnowledgeBase

As a customer with a current maintenance agreement for AICE™/QTrendz™, Respond™, or RedBat™, you can take advantage of our support KnowledgeBase. Access to the KnowledgeBase is available 24 hours a day 7 days a week — even when live help is not.

Internet Computer Setup (one PC only)

What can I get from the KnowledgeBase?

  • Clearly written step-by-step instructions for data entry or reports
  • Explainations and solutions for common error messages
  • Training videos for instruction or review of difficult subjects
  • Latest software version updates

How do I get on the KnowledgeBase?

You will be asked for a username and password to access the KnowledgeBase.
The USERNAME is your product SERIAL NUMBER (Help | About) or on your CD label.
The PASSWORD is your facility 5-digit ZIP (postal) code.

KnowledgeBase

Click here to search the BD AICE™ KnowledgeBase
Click here to search the BD RedBat™ KnowledgeBase
Click here to search the BD Respond™ KnowledgeBase



TrainingZone

If you have attended one of our Web Based Training classes, your next stop is our TrainingZone. You are allowed limited access to view a recording of the training class, review the slides and download the Training Guides that were used during the course.

How do I get in the TrainingZone?

You will be asked for a username and password to access the TrainingZone.
The USERNAME is your product SERIAL NUMBER (Help | About) or on your CD label.
The PASSWORD is your facility 5-digit ZIP (postal) code.

TrainingZone

Click here to search the BD Diagnostics TrainingZone