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The Key to Technical Support and more

Support and upgrade information for your software

The links below will take you to a dedicated support website that allows customers with current license/support agreements to search an expansive knowledge base of technical articles, view information regarding training and also download the latest software upgrades. If you are unsure about the status of your agreement or if you need other assistance, call the toll free number or e-mail us. The contact information is shown in the right panel of this page.  We can also check the status of your license agreement and provide you with the sign-on information.




Choose your product from the lists below to access the support portal / knowledge base
BD Protect™ Infection Prevention | BD Protect™ Healthcare Worker Safety | BD Protect™ Syndromic Surveillance

BD AICE™ | BD Respond™ | BD RedBat™

Toll Free Technical Support:
1-800-426-8015
Option 4

E-mail Support:
BDProtectIP@bd.com
BDProtectHWS@bd.com
BDProtectSS@bd.com

aice@bd.com
respond@bd.com
redbat@bd.com