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Product Center
Product Support
Support and update information for your software
The links below will take you to a dedicated support site that allows customers with current license/support agreements to search a knowledge base of technical articles, view information regarding training and also download the latest software updates. If you are unsure about the status of your agreement or if you need other assistance, call the toll free number or e-mail us. The contact information is shown below. We can also check the status of your license agreement and provide you with the sign-on information.
Choose your product from the list
below to access the support portal/Knowledge Base
- BD Protect™ Infection Prevention
- BD Protect™ Healthcare Worker Safety
- BD Protect™ Syndromic Surveillance
- BD AICE™
- BD Respond™
- BD RedBat™
Toll-Free Technical Service and Support:
1-800-638-8663
E-mail Support:
(for BD Protect Infection Prevention, BD AICE, BD Protect Syndromic Surveillance, or BD RedBat)
BDProtectIP@bd.com
(for BD Protect Healthcare Worker Safety or BD Respond)
BDProtectHWS@bd.com
