Technical Center
Compendium of Services
Dear Valued Customer,
Our years of experience with and observation of customer service delivery in all kinds of companies in many different industries have led us to a startling conclusion: Very few customer service systems have anything to do with the customer. Many companies claim, "It's all about the customer," while their customer service systems seem to ignore the customer - these systems don't inspire trust or confidence, and they are not designed to detect and adapt to changing preferences.
In recent years, the Diagnostic Systems Service Organization has worked tirelessly to craft a comprehensive service portfolio that would surpass the needs of our customers, optimize service costs and improve customer satisfaction.
Delivery of outstanding service programs (i.e., In-house Training, On-site Application Training, Best Practice Guidelines, On-site and Remote Engineering and Technical Troubleshooting Support, etc.) would not have been possible had it not been for our excellent and dedicated teams of professionals within the Service Organization. Today, the Diagnostic Systems Service Organization is a mature, focused, experienced, and skilled organization, poised to successfully meet customers' expectations at technical, application, engineering and training levels.
Because of our confidence in our service professionals and the vision of "Helping All
People Live Healthy Lives" to which every service associate subscribes, we have organized
our Service Offerings into six areas of what we have termed Service Lifecycle
Management (SLM). These six areas are:
Our development of the SLM programs have enabled the BDDS Service Organization to provide what we see as the 'best of breed' services that can positively impact our customers and patients.
Kind regards,
 Regina Clay Manager, Technical Applications HQ Service BD Diagnostics |
 Vladimir Brik Manager, Systems Support Engineering HQ Service BD Diagnostics |
