Freely Offered Resource Tools (FORT) are service solutions that will be provided to the customers free-of-charge as part of the product support or some may be considered as one-time offers following instrument sales.
Products/Reagents
| Service Features | Frequency of Services Offered |
| Package Inserts | Unlimited |
| MSDS Sheets | Unlimited |
| Certificates of Analysis/Origin | Unlimited |
| CLSI Formatted Procedures | Unlimited |
| Best Practices | Unlimited |
| Technical Bulletins | Unlimited |
| BD Lab·O™ / BD Catapult Newsletters | Upon request |
| Technical & Scientific Articles | Upon request |
| CEUs on Webinars | When offered |
| 24x7 Access to Technical Support | Unlimited |
| Equipment Manuals, Parts Lists, and Diagrams | Unlimited |
Instruments
| Service Features | Frequency of Services Offered |
| In-house Training (for ProbeTec™, Epicenter™, Phoenix™, Viper™) |
One time (post-sale) |
| CEUs offered for in-house training | As customer comes in-house |
| On-site application training | One time (post-sale) |
| CEUs offered for On-site Training | As Application Specialist conducts on-site training |
| Instrument Installation by Field Service Engineer | One time (post-sale) |
| 24x7 Access to Systems Support Engineering | Unlimited |
