Technical Center

Freely Offered Resource Tools (FORT) Services

Freely Offered Resource Tools (FORT) are service solutions that will be provided to the customers free-of-charge as part of the product support or some may be considered as one-time offers following instrument sales.

Products/Reagents

Service Features Frequency of Services Offered
Package Inserts Unlimited
MSDS Sheets Unlimited
Certificates of Analysis/Origin Unlimited
CLSI Formatted Procedures Unlimited
Best Practices Unlimited
Technical Bulletins Unlimited
BD Lab·O™ / BD Catapult Newsletters Upon request
Technical & Scientific Articles Upon request
CEUs on Webinars When offered
24x7 Access to Technical Support Unlimited
Equipment Manuals, Parts Lists, and Diagrams Unlimited

Instruments

Service Features Frequency of Services Offered
In-house Training
(for ProbeTec™, Epicenter™, Phoenix™, Viper™)		 One time (post-sale)
CEUs offered for in-house training As customer comes in-house
On-site application training One time (post-sale)
CEUs offered for On-site Training As Application Specialist conducts on-site training
Instrument Installation by Field Service Engineer One time (post-sale)
24x7 Access to Systems Support Engineering Unlimited