United States
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| Technical Center | |
 Service Modules and Resource Tools (SMART) Services |
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Service Modules and Resource Tools (SMART) are service solutions that will be offered to our customers on a 'fee-for-service' basis.
For instance, if a customer has experienced a contamination episode in their laboratory, obviously, the first line of defense for this customer would be to contact Technical and Informatics Services (TAIS) for assistance in resolving the contamination. The ProbeTec™ Technical Specialists in this Department are highly skilled and trained to carry the customer through a well-defined and speedy pathway to get the situation under control.
Such measures will allow the customer to learn and disseminate the knowledge and skills gained to other members of the laboratory staff, enabling them to eventually be far more autonomous and self-sufficient. The following services constitute SMART solutions (Fee-for-Service):
| Description of Services | Associated Cost ($) |
| Post-install In-house Training (after the first time) | 2500.00 |
| Post-install On-site Application Re-training (After the first time) | 2500.00 |
| Post-install On-site Application Troubleshooting (when BD Product performs according to Specifications) |
2500.00 |
| Additional slot for In-house Training | 2500.00 |
| Relocation of BD instruments by FSE | Min. of 4 hrs @ $225/hr plus travel and expenses |
| Time & Materials for Non-service Contracted customers | See BDDS Service Fee Schedule |
| Preventive Maintenance (PM) not included in RR contracts | See BDDS Service Fee Schedule |
| Additional Instrument Operations Manuals | See BDDS Service Fee Schedule |
| Additional Operator Training Manuals | See BDDS Service Fee Schedule |
| e-Learning Courses Offered on-line with CEUs | See BDDS Service Fee Schedule |
