Technical Center

System Support Engineering FAQ

1. What are your hours of operation?: 7:00 am - 6:00 pm (EST) with 24 hour emergency coverage.
2. What number do I call for assistance?: 1-800-544-7434.
3. May I e-mail questions or concerns?: Yes, send e-mail inquiries to this address.
4. How do I obtain a Service Contract?: Contact the Service Contracts Department at 1-800-544-7434.
5. How can I get a Service Engineer to visit my lab?: Contact System Support Engineering at 1-800-544-7434.
6. Is there training included with the purchase of my product/instrument?: See the Technology Training Center (TTC) and Field Application Training & Education Services FAQs.
7. Can I schedule preventive maintenance on-line?: Currently there is no online scheduling. You can send an e-mail to this address or call Product Support toll free at 1-800-544-7434 to initiate this process.
8. How can I speak to an expert for my instrument related questions or problems?: Contact System Support Engineering at 1-800-544-7434
9. Do you offer any services electronically?: Visit the Technical Center of our websiteto see our available services.
10. How can I express my satisfaction/dissatisfaction of my Service experiences?: Contact System Support Engineering at 1-800-544-7434 or e-mail us at this address. On-line feedback/evaluation forms are also available.
11. Are Biomedical Engineering courses offered? When/What kind?: Yes, Classes are offered quarterly, to qualified Engineers, on the Bactec™ 9120/9240 and MGIT™ 960. Contact System Support Engineering for scheduled dates.