BD Quality

Quality policy

The BD Quality Policy is part of the company’s commitment to producing and providing quality products and services. BD focuses on doing what is right, thriving on innovation and demanding quality in everything the company does.

We will consistently provide superior products and services in pursuit of our purpose of advancing the world of health™. This will be achieved through customer focused continuous improvement and maintaining an effective quality system which complies with regulatory requirements.

Customer Service

In the past, BD has faced some unprecedented challenges to consistently maintain supplies, and the company has worked to address these issues where they arise. In these situations, we have dedicated teams to support our customers and help resolve their queries.

If you have a supply issue, please contact our Customer Care team: BDUK_customerservice@bd.com

If you have a product complaint, please contact EMEA_productcomplaints@bd.com so that appropriate action can be taken.

Quality and Patient Safety

BD is committed to advancing quality together, bringing better solutions to customers so they can better serve patients. The company’s focus on quality is reflected through its continuous improvements, innovative solutions, first-class performance and dedication to Patient Safety.

Patient Safety is rooted in the company’s belief to do no harm and advance the world of health — from medical errors and healthcare-associated infections (including antimicrobial resistance and stewardship) to sepsis and diagnostic capabilities that underpin medical practice.

As a leader in Patient Safety, BD provides insight and delivers a breadth of products and services that enable doctors, nurses, pharmacists, allied healthcare professionals and more, to deliver the level of care patients expect and deserve.

The company prioritises and continually raises the standard of quality and excellence to meet and exceed customer and patient needs and expectations. BD is dedicated to optimising business processes, customer experience, bridging gaps in technology, reducing risks, meeting compliance and regulatory requirements as well as elevating quality culture and compliance globally.