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"We will consistently provide superior products and services in pursuit of our purpose of advancing the world of health. This will be achieved through customer-focused continuous improvement and by maintaining an effective quality system that complies with regulatory requirements."
Vincent A. Forlenza, Chairman, CEO and President
We do what is right
We are committed to upholding the highest standards of excellence and integrity in everything we do—on behalf of our customers, our shareholders, our communities and ourselves. We are proud to work for a healthcare company whose products and services make a difference in people's lives. We derive our greatest sense of accomplishment from doing what is right, not what is expedient. We do not compromise our high standards of ethics to achieve our objectives. We are reliable, honest and trustworthy in all of our dealings. We keep our promises, and if we make a mistake, we make it right.
We take personal responsibility
Change is never easy, and despite our best efforts, it does not always go smoothly. Being individually responsible means being accountable for our decisions, even when we make a mistake, without placing blame or making excuses. We treat the company's reputation as our own and try to make wise use of our time and our resources. We expect access to the tools and information necessary to participate in any decisions that reflect on our collective or individual reputations.
We anticipate and address the challenges of patients and customers globally
We do not merely respond to customer challenges. We need to know our customers' needs as well or better than they do, so we can be proactive. Thinking about our customers holistically, including the patients they serve, enables us to serve them better while helping solve their most pressing healthcare challenges.
We innovate and improve continuously
Our innovation is not specific to R&D and new product development, and our continuous improvement is not limited to operations and manufacturing. We are all accountable for seeking innovative solutions to our challenges, and for striving to improve every single time without settling. We study our progress, and learn from others and ourselves on how to do things more effectively and efficiently.
We respect, collaborate with, challenge and care about each other
We act with respect towards each other. We collaborate with and challenge each other, cultivating best practices throughout the organization. We demonstrate constructive candor by disagreeing openly and dealing with our differences professionally. We care about people as individuals and promote an inclusive work environment that values, appreciates and leverages diversity.