Customer Care

Reach into BD’s wealth of support each step of the way

At BD, the true value we bring to our customers goes beyond our extensive product offerings. We provide the benefit of our years of prefill expertise, our in depth knowledge of drug development trends and a proficiency in designing innovative technical solutions to address your individual needs and concerns. These value-added solutions are something we refer to as the BD Advantage.

BD Advantage:

Cross-Functional Project Team — A Dedicated Team That Mirrors Yours
For every key member of your organization involved in bringing your product to market, BD has a counterpart on hand to offer unparalleled functional support.

Consultation on Drug Delivery Options
Working with BD, you get a partner who understands your unique requirements as well as broader trends within the marketplace. With worldwide expertise in developing solutions in virtually every therapeutic category, BD offers a rich and intimate knowledge of the many issues affecting your product.

Compatibility Testing to Mitigate Risk
Ensuring compatibility of your drug with container components is a critical and essential part of the drug development process. That is why BD insists on providing rigorous compatibility testing of container packaging components long before they get to market. Our internal standards are as stringent as those of regulatory bodies worldwide—ensuring the integrity of your product throughout the drug development process.

Thorough Processing Expertise
During any stage of processing— from start-up to routine production— BD’s thorough understanding of the filling process can optimize your operations. Whether it is the choice between contract and internal filling, or between conventional and barrier isolation systems, you can count on BD’s expertise in processing technology and filling economics to recommend the solution that’s right for you. BD’s components are fully-validated to ensure optimal performance during the manufacturing process.

Global Reach and Capacity
With offices in more than 50 countries, BD has both the understanding and familiarity of the global marketplace and the manufacturing capabilities to ensure supply continuity. Our understanding of regional healthcare needs, local manufacturing requirements and government regulations minimizes the risk of introducing your drug into a new or unfamiliar market. In addition, having multiple worldwide manufacturing facilities means that BD is equipped to meet your production demands— no matter how extensive.