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Purpose: Advancing the world of health
"We will consistently provide superior products and services in pursuit of our purpose of advancing the world of health. This will be achieved through customer-focused continuous improvement and by maintaining an effective quality system that complies with regulatory requirements."
Vincent A. Forlenza, Chairman, CEO and President
We do what is right
We are committed to the highest standards of excellence and integrity in everything that we do: on behalf of our customer, our shareholders, our communities and ourselves. We are proud to work for a healthcare company whose products and services make a difference in people's lives. We derive our greatest sense of accomplishment from doing what is right - not what is expedient. We don't compromise our high standards of ethics in order to achieve our objectives. We are reliable, honest and trustworthy in all our dealings. We keep our promises and if we make a mistake, we make it right.
We take personal responsibility
Change is never easy, and despite our best efforts, it won't all go smoothly. Being individually responsible means we are accountable for our decisions, even when we make a mistake, and not try to place blame or make excuses. We treat the company's reputation as our own and try to make wise use of our time and the company's resources. We expect access to the tools and information necessary to participate in any decisions that will reflect on our collective or individual reputations.
We anticipate and address the challenges of patients and customers
It's not enough to just respond to customer challenges. We need to know our customers' needs as well or better than they do, so we can be proactive. Thinking about our customers holistically, including the patients they serve, will enable us to serve them better, helping to solve their most pressing healthcare challenges.
We innovate and improve continuously
Innovation isn't specific to R&D and new product development, nor is continuous improvement limited to our operations and manufacturing teams. We are all accountable for seeking innovative solutions to our challenges and for not settling for "good enough" but striving to improve and be better every single time. We study our progress and learn from others and ourselves how to do things more effectively and efficiently.
We respect, collaborate, challenge and care about each other
We act with respect towards each other and towards those with whom we interact. We collaborate and challenge each other, cultivating best practices throughout the organization. We demonstrate constructive candor by disagreeing openly and dealing with our differences professionally. We care about people as individuals and promote an inclusive work environment that values, appreciates and leverages diversity.