Product Incident Report

BD’s commitment to quality is deeply-rooted in the products and services we deliver to our customers every day. As a leading medical product manufacturer, it is our goal to provide safe, effective and reliable products to our customers. By reporting a product complaint to BD, you provide us with important feedback about our products.

What, When, Where, and How

Q.

What is a product complaint?

A.

Any communication (written, electronic or verbal) that alleges deficiencies related to a BD product after it is released for distribution.

    Examples include:
  • A needle did not retract as expected
  • After opening the package, the product is found broken
Q.

When do I report a product complaint?

A.

All alleged product deficiencies should be reported within 48 hours.

Q.

How do I report a product complaint?

A.

E-mail the attached Product Incident Report form to ProductComplaints@bd.com or call 1.888.237.2762 (Opt 3, Opt 2) Monday through Friday 7:00 am – 5:00 pm CST.

Q.

I am unable to complete the attached Product Incident Report form, what should I do?

A.

If you are unable to complete the attached Product Incident Report form, please include the following information in your email to ProductComplaints@bd.com.

    Reporter Information
  • Reporter’s Name (First and Last Name):
  • Reporter’s Email Contact:
  • Reporter’s Telephone Contact:
  • Facility Name (Where the incident occurred):
  • Facility Address (Street, City, Province, Postal Code):
    Product Details
  • Product Name:
  • Material/Catalog Number:
  • Lot number(s):
    Event Description
  • Date of Incident (MM/DD/YYYY):
  • Date BD notified, if applicable (MM/DD/YYYY):
  • Name of BD associate informed, if applicable (First and Last Name):
  • Description of Event (Give specific and objective details of event):
  • Sample availability (Yes/No):
  • Was there any alleged Injury or Harm to User or Patient? (Give detailed information):


Please note, not all products, services or features of products and services may be available in your local area. Please check with your local BD representative.