Live Chat

Live Chat

BD Integrated Diagnostic Solutions support

(formerly Diagnostic Systems support)

If you are a current BD Integrated Diagnostic Solutions customer seeking order status, technical, or application support please select from the following options:

Live Chat

Now available Monday through Friday, 7AM - 8PM EDT. Please click the "LIVE CHAT" button on the right side of your browser to chat with one of our representatives now! Please note that the chat button is only available during this timeframe.

Order status

Please visit to review your orders and track shipments online. Registration is quick and easy!

Online form

Please contact us by filling out the following form to submit a case to our Customer Success team. After your case has been submitted, a member of our team will reach out to you by your preferred method of contact.

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