Recall notification - BD Kiestra InoqulA/InoqulA+

Jul 25, 2019


BD recently identified through a customer complaint investigation that an anomaly is present in InoqulATM / InoqulA+TM software version 20.3. This software anomaly has the potential to cause a mismatch between a specimen and plate. While it has not been ruled out that the anomaly can cause a mismatch in other instances, BD has observed that the mismatch can happen when following conditions occur together:

  • The InoqulA hardware is not operating, such as during a power outage, and
  • the pipette has already drawn a specimen waiting to be dispensed on a plate, and
  • the user selects the Reset function from the System Menu.

If you require further assistance, please contact BD Customer/Technical Support at 800-638-8663 Monday – Friday between 7:00am and 7:00pm (EST) in the United States.

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