Recall notification - BD Synapsys Laboratory Solutions

Feb 21, 2019


BD recently identified through a customer complaint investigation that a workflow issue in BD Synapsys™ version 2.1 allowed the potential for a test order to be associated to an incorrect culture record. The possibility for incorrect association existed in the manual inoculation page when a user is in the process of recalling a new culture, and interrupts the page load by navigating away using the browser back button before the current page load is completed.

If you require further assistance, please contact BD Customer/Technical Support at 800-638-8663, Monday-Friday 7:00 am to 7:00 pm (EST).

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