BD Diagnostic Solutions is Now Waters Advanced Diagnostics

BD Diagnostic Solutions and Biosciences have combined with Waters Corporation to create a life science and diagnostics leader driven by innovation and a relentless commitment to our customers.

As we begin our new journey as part of Waters, there will be no immediate changes in how we serve you. The way you order your products and services and how you process payment for them will not change. Your points of contact for sales, customer service, technical service and support or clinical services will remain the same.

Please review these Frequently Asked Questions for more information. If you have additional questions, please contact your local sales or service representative. We appreciate your partnership and your trust in us.

Frequently Asked Questions

Our focus remains on delivering the best-in-class service and products you have come to expect from us. We are operating business as usual and there are no changes for customers, collaborators or partners of Waters or the legacy BD Diagnostic Solutions and Biosciences business units at this time.

We are excited to offer a highly complementary, comprehensive product portfolio across liquid chromatography, mass spectrometry, materials characterization, flow cytometry, and diagnostic solutions. There are no changes to product offerings, product pricing, or availability.

Customers should continue to order their products through existing channels and contacts. We are not yet able to immediately combine customers or orders in our systems, and we will communicate to our customers in advance of any changes to our processes.

Our relationship with distributors will remain the same; please order through your current systems.

There will be no changes to who and how products are installed and serviced today. Customers should contact their respective Waters or BD service representatives or technical support specialists for more information.

Please submit complaints through existing BD and/or Waters processes until notified otherwise. While the BD Diagnostic Solutions and Biosciences business units will be transitioning to Waters, there is no change in the reporting of any product complaints.

Please feel free to contact your sales, service or technical support representative if you have additional questions.

Disclaimer: This business has been acquired by Waters Corporation (“Waters”). For products referenced on this page, the legal manufacturer remains Becton, Dickinson and Company or one of its affiliates or subsidiaries (“BD”) until all required regulatory transfers are completed. During this interim period, BD maintains full responsibility for all regulatory obligations of the legal manufacturer. Product information provided here is supplied under the regulatory authority of BD. To learn more about the relationship between Waters and BD during this transition period, please see our detailed summary waters.com/bdtransaction.