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BD’s commitment to quality is deeply-rooted in the products and services we deliver to our customers every day. As a leading medical product manufacturer, it is our goal to provide safe, effective and reliable products to our customers first and our patients always. By reporting a product complaint to BD, you provide us with important feedback about our products.
What is a product complaint?
Any communication (written, electronic or verbal) that alleges deficiencies related to a BD product after it is released for distribution.
When do I report a product complaint?
All alleged product deficiencies should be reported as soon as possible, latest after 48 hours.
How do I report a product complaint?
E-mail to EMEA_productComplaints@bd.com
Please include the following information in your email.
Please note, not all products, services or features of products and services may be available in your local area. Please check with your local BD representative.