Contact Support
BD Alaris™ Plus Guardrails™ and BD Alaris™ neXus
Resources and FAQs
Due to the current COVID-19 crisis, our team has received many questions about BD Alaris™ Plus Guardrails™ and BD Alaris™ neXus infusion systems. Below are clinical considerations and resources to address those concerns
Due to the current COVID-19 crisis, our team has received many questions about BD Alaris™ Plus Guardrails and BD Alaris™ neXus infusion systems. Below are clinical considerations and resources to address those concerns
Supporting peak needs
To help ensure continuity of supply, BD has ramped up production and continues to meet current demand for the vast majority of our products. However, we are seeing high demand in select BD Alaris™ Plus pumps and IV administration sets because of a prolonged flu season and the coronavirus pandemic. We are closely monitoring this dynamic situation and will keep customers informed on any meaningful changes to product availability as the situation evolves. To help ensure continuity of supply,
- BD Alaris™ Plus pumps sold outside the U.S.: to help ensure that we can effectively serve our customers and impacted areas during this time of unprecedented demand, we are working to significantly increase our production capacity, and we have placed all BD Alaris™ Plus infusion pumps on manual inventory allocation until further notice for the following priority list:
- BD Alaris™ GH Plus Guardrails™
- BD Alaris™ CC Plus Guardrails™
- BD Alaris™ GP plus Guardrails™
- BD Alaris™ neXus GP
- BD Alaris™ GW 800
- BD Alaris™ Gateway Workstation
Please connect with your local BD representative if you have any questions on availability and possible alternatives.
- BD Alaris™ infusion sets have been placed on manual inventory allocation until further notice. Please connect with your local BD representative if you have any questions on availability and possible alternatives.
Device Cleaning Guidelines
To help ensure that your devices operate efficiently, use the recommended healthcare-grade cleaning products and correct cleaning and inspection processes defined in the applicable BD Alaris™ Plus Guardrails™ and BD Alaris™ neXus infusion systems User Manuals.
Training Resources
Users can access on line training resources by accessing content via your Learning Management System (LMS).
You can access the BD Alaris™ Plus Guardrails™ devices e-Learning here https://bd.elmg.net/?rc=a48a4585b5658ece02bde40e3b12c994 (English only)
Clinical Support Material
Quick Reference Guides and Clinical training video can be found here
- BD Alaris™ CC Plus Guardrails™
- BD Alaris™ GH Plus Guardrails™
- BD Alaris™ GP Plus Guardrails™
- BD Alaris™ GW800
For additional training resources, please contact your local BD representative.
Technical support Material
All technical support material can be found in the below link
https://www.bd.com/en-uk/products/infusion/infusion-resource-library.
Customer support
- For Customer Support, please contact:
- For Technical support, please contact:
- For Product Complaints or patient events please contact: GMB-BAS-International Product Complaints