We are committed to providing continuous Rowa solutions and customer support.
BD Rowa customers worldwide rely on our reliable, secure and proactive remote support service. The service simplifies maintenance and servicing of your system, and you benefit from quick solutions.
On the basis of a secure data connection, our Technical Support Center is able to give you the best
support in the event of any irregularities with your Rowa™ system. All support measures are documented, and you can view them at any time - we guarantee you high data security.
Your benefits
- Quick solutions without a service technician needing to be on site
- High availability of your Rowa system
- Regular software updates
- Prerequisite for the use of the proactive Rowa Predictive Service
Our services for you
- Support for irregularities with your Rowa system
- Help with operator questions
- Periodic diagnosis of your Rowa system
- Provision of software updates
High data security
- Quick, secure data connection
- Encryption of all network communication
- Access only by qualified and trained personnel
- Logging of access information
More information: rowa-service@bd.com
UK data security and accreditation:
BD Dispensing has accreditation in Information Governance Toolkit (IGT 14.1) and it’s successor Data Security Protection Toolkit (DSPT). This means BD has effectively attained the Gold Standard for meeting the requirements of NHS data security and thus connectivity to their network. If you as our customer wants to check BD status: look us up on the DSPT website using our Organisation Data Service Code (ODS) 8HJ50.
In response to the COVID-19 situation that hospitals and Health Systems are facing, BD remains committed to provide a consistent approach to delivering field services and support. To ensure the safety of BD and customer staff, the BD Rowa Customer Services Team will work closely with our customers to determine the criticality of each service activity, timing, and the requirements to be on-site. Our team is able to utilize remote options as much as feasible with collaboration and cooperation from our customers.
Our teams will work closely with customers prior to each on-site visit to ensure clear understanding of specific protocols and vendor policies and will follow all guidelines to minimize COVID transmission risk.
