To better facilitate our investigation, please include the following information in your reporting:

• Product Name and/or Catalog Number

• Lot Number or Serial Number

• Any injuries and/or Harm? 

• What is the issue you experienced?

• Is the actual sample or sample representative available? (If possible, please send affected sample)

• Contact name and phone number

Please email us with the above information at the following email address:

• South Asia: cs@bd.com
• China: CN_Quality@bd.com
• Japan: JP_RCC@bd.com
• All other Greater Asia countries: AP_RCC@bd.com