Refocusing pharmacy care at Poppintree Pharmacy with automation

Pharmacy owner John Green shares his experience of introducing a BD RowaTM automation system into his pharmacy, following ongoing operational challenges such as staffing pressures and the demands of stock management and dispensing.

He describes how the system has influenced day-to-day operations, reducing the time spent on manual dispensing tasks and creating more opportunity for pharmacists to engage with patients. He also notes that workflows feel more structured, enabling staff to focus on defined roles within the pharmacy.

John highlights that the installation process was straightforward and completed within a short timeframe, supported by effective coordination between teams. He emphasises the importance of reliable support and seamless integration with existing systems in his decision-making.

Looking ahead, he reflects on the growing demands on pharmacy services and the potential role of automation in helping pharmacies adapt, while maintaining a strong focus on patient care.