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Product complaint reporting

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Product Complaint Incident Report

BD’s commitment to quality is deeply-rooted in the products and services we deliver to our customers every day. As a leading medical product manufacturer, it is our goal to provide safe, effective and reliable products to our customers first and our patients always. By reporting a product complaint to BD, you provide us with important feedback about our products.

What, When, Where, and How

Any communication (written, electronic or verbal) that alleges deficiencies related to a BD product after it is released for distribution.

Examples could include:

  • A needle did not retract as expected
  • After opening the package, the product is found broken

All alleged product deficiencies should be reported as soon as possible, latest after 48 hours.

E-mail to

Please include the following information in your email.

Reporter Information

  • Reporter’s Name (First and Last Name):
  • Reporter’s Email Contact:
  • Reporter’s Telephone Contact:
  • Facility Name (Where the incident occurred):
  • Facility Address (Street, City, Province, Postal Code):

Product Details

  • Product Name:
  • Material/Catalog Number:
  • Lot number(s):


Event Description

  • Date of Incident (MM/DD/YYYY):
  • Date BD notified, if applicable (MM/DD/YYYY):
  • Name of BD associate informed, if applicable (First and Last Name):
  • Description of Event (Give specific and objective details of event):
  • Sample availability (Yes/No including pick up detail information):
  • Was there any alleged Injury or Harm to User or Patient? (Give detailed information):


Additional key information

  • Death involved yes/no, serious injury, eroneous results, exposure to blood/bodily fluid, safety issue, other type of actions taken...

Please also tell us if you need a Closure Letter.

Still can’t find what you’re looking for?

Call us at: 0800 917 8776 or