BD Customer Portal FAQs

BD Customer Care Portal

Dispensing and infusion FAQ

Pharmaceutical Systems FAQs

BD Customer Care Portal

Customers, distributors and wholesalers in the U.S. and Canada who have an account with BD can register for access. If you are already registered for another BD portal, please log in here with your email address and password to request access to the BD Customer Care Portal.

Customers, distributors and wholesalers without an account can use a Quick Search query using a purchase order number and shipping destination zip code or postal code.

You may reset your password via the password reset page.

To access the BD Customer Care Portal, please use an internet browser such as Chrome or Edge. Not all BD portals are compatible with Internet Explorer.

Currently, the BD Customer Care Portal allows users to conduct a quick search, view order status, review order history and access packing lists.

As we continue to expand this portal with additional features later this year, you can expect to see:

  • Issue resolution and tracking: Digitally submit customer care issues, track case status online, and receive proactive recall notifications all in one portal.
  • Pricing and contract information: View current pricing and contract information specific to a BD account.

Here are user resources that are designed to enhance your experience with the BD Customer Care portal.

Downloads

Videos

Dispensing and infusion FAQ

You may reset your password via the password reset page.

Support tickets can be submitted via BD Customer Portal. Login and select the “Support” tab to submit a ticket.

You may also call the Technical Support Center at 800-727-6102.

For diabetes product issues, call 888-367-9539.

Please contact Customer Order Management at 800-366-3330.

The BD Learning Compass provides training and certifications for course completion. Log in by visiting bd.com/LearningCompass.

Contact LearningCompass@BD.com for assistance with BD Learning Compass.

The BD Knowledge Portal is a commercial product and is not a part of the BD Customer Portal.

You may contact the Technical Support Center at 800-727-6102 for assistance.

For diabetes product issues, call 888-367-9539.

Phone: 1.866.488.1408

Option 1: Instrument Support (Alaris Hardware) 5 a.m. to 5 p.m. PST Monday to Friday

Option 2: Enterprise Server Support (Server, Network, Software) 6 a.m. to 5 p.m. PST Monday-Friday

Option 3: Interoperability & Connectivity Support (Epic, Cerner, Infusion Viewer, CCE Interface) - 24/7 Interoperability Support Via On-Call Engineer

Pharmaceutical Systems FAQs

To access the BD Portal, please use an internet browser such as Chrome or Edge. Not all BD Portals are compatible with Internet Explorer.

You may reset your password via the password reset page.

Please contact Assigned Customer Quality Manager or Sales Representative or Quality_pharmsystems@bd.com

Please contact Quality_pharmsystems@bd.com with your comments or questions.

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