To report a product complaint for a BD Product:
If you are registered for the BD portal, please log in here with your email address and password to access the BD Customer Care Portal to submit a complaint.
Customers, Distributors, and Wholesalers in the US and Canada with a BD account can register for access here.
Product complaints or adverse events can be reported here without registration, or by contacting productcomplaints@bd.com or calling 1.844.823.5433.
Things to consider:
To better facilitate our investigation, please include the following information in your report:
Product Name and/or Catalog Number
Lot Number or Serial Number
What was the issue you experienced?
Impact or clinical event that occurred to the patient, healthcare provider or user
Is the actual sample or a representative sample/photo available?
(If possible, please send the affected sample or photo.)Contact Name, Phone Number, and Email