To report a product complaint for a BD Product.
If you are registered for the BD portal, please log in here with your email address and password to access the BD Customer Care Portal to submit a complaint.
If not registered, Customers, distributors and wholesalers in the U.S. and Canada who have an account with BD can register for access here.
* Registration may take up to 24 hrs. If you need to report a complaint immediately, please contact us using the chat function or call 1-844-8-BD-LIFE (844-823-5433)
Things to Consider
To better facilitate our investigation, please include the following information in your reporting:
- Product Name and/or Catalog Number
- Lot Number or Serial Number
- Any injuries and/or Harm?
- What is the issue you experienced?
- Is the actual sample or sample representative available? (If possible, please send affected sample)
- Contact name and phone number