true
Support Home

BD Advanced Patient Monitoring Transition Hub for Customers 

Integration hub header
Overview

Becton Dickinson and Company (BD) acquired Edwards Lifesciences’ Critical Care business unit, now known as Advanced Patient Monitoring (APM), on September 3, 2024. As part of this integration, APM will transition to BD’s enterprise resource system on November 2, 2026, introducing important changes for you. This website gives you access to resources to ensure a smooth transition. We encourage you to share this site with the appropriate department and individuals within your organization. 

We strive to be the most trusted medical technology partner for the future of care and look forward to continuing to help you serve patients. 

Cutover Period

  • There will be a temporary system cutover period during which orders will not be shipped. Key dates and times are outlined in the table below.  

  • Discontinue using Edwards Lifesciences’ ordering channels for BD APM product orders starting Tuesday October 27, 2026. Orders received after this date via Edwards channels will no longer be processed.  

  • Begin using BD ordering channels for BD APM products on October 27, 2026.  

  • Order shipments will resume on November 2, 2026. Order fulfillment and returns processing may be slower than usual immediately following the November 2, 2026 go-live.  

  • Consider your ordering inventory levels and order timing against the dates below to plan for your appropriate product supply during this transition.  

  • You will find a comprehensive transition guide and additional resources in our Key Resources section.  

Order MethodLast Order and Shipment with Edwards channelsFirst Order with BD ChannelsFirst Shipment with BD Channels
Electronic Orders (EDI) & Non-electronic orders (phone & email)October 26, 2026October 27, 2026November 2, 2026
Dedicated Support

BD APM will continue to have dedicated Customer Service and Technical Support teams to provide you with uninterrupted support throughout the transition and beyond.
 

Customer Service

Supports order placement and status, account and billing inquiries, general customer questions, and capital-related inquiries. 

Technical Support

Provides product, clinical, and technical support, including troubleshooting and device assistance.

true