Becton Dickinson and Company (BD) acquired Edwards Lifesciences’ Critical Care business unit, now known as Advanced Patient Monitoring (APM), on September 3, 2024. As part of this integration, APM will transition to BD’s enterprise resource system on November 2, 2026, introducing important changes for you. This website gives you access to resources to ensure a smooth transition. We encourage you to share this site with the appropriate department and individuals within your organization.
We strive to be the most trusted medical technology partner for the future of care and look forward to continuing to help you serve patients.
Click on the links below to download these resources.
BD APM will continue to have dedicated Customer Service and Technical Support teams to provide you with uninterrupted support throughout the transition and beyond.
Customer Service
Supports order placement and status, account and billing inquiries, general customer questions, and capital-related inquiries.
- Phone: 1-833-515-4666
- Email: APMCustomer.Service@bd.com
- Capital Inquiries: APMCapital.Care@bd.com
Technical Support
Provides product, clinical, and technical support, including troubleshooting and device assistance.
- North America: 800-822-9837
- Email: APMTech.Support@bd.com