Life Sciences Technical Services

Your Partner for Performance

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BD Global Technical Services is your partner for performance

BD Service teams enable you to better serve your customers, patients and research partners. You can count on our deep knowledge and experience to help ensure your instruments deliver expected, timely results.

Service Benefits

    Life Sciences Technical Services At a Glance

    BD Life Sciences Technical Services is committed to advancing the world of health™ by providing efficient, reliable and timely support to the researchers and clinicians that use our products, enabling them to focus on what matters most: accurate results, deep insights and ultimately the next great breakthrough.

    Overview

    BD Technical Services is committed to being a trusted and reliable partner to our customers. By providing expertise in the moments that matter most, we can help ensure that our customers are up and running and delivering on their promises. Standardized Implementation enables customers to start seeing the benefits of our instruments right away. Intelligent Diagnostics makes sure that the unsurpassed instrument expertise of BD is only a click or call away. Advanced Resolution helps minimize downtime by providing the right solution for the customer’s unique needs. BD Technical Services’ end-to-end commitment helps customers focus on the things they do best.

    Implementation

    From planning to go-live, you can expect that BD Technical Services will get your equipment up and running. A full-year warranty ensures that new instruments are effectively installed in the laboratory environment and optimal performance is maintained for the first 12 months. Our teams provide complete end-to-end support for BD instrument installation, helping enable our customers to quickly generate value from their investment.

    Support is available even before placing your order. Your BD Sales Representative will help you choose instruments and options that best meet your needs.

    Installation Coordinators and Field Service Engineers carefully orchestrate delivery, unpacking, set up and installation as required. After equipment installation, the instrument will be designated as ready to use.

    To help you take full advantage of BD product capabilities, we offer training for instruments, software and applications.

    BD offers a variety of upgradeable options including computers, software and hardware aimed at improving instrument operation, laboratory workflow and productivity.

    Intelligent Diagnostics

    Our broad network consists of specialized teams with one goal in mind: keeping customer instruments online. Our expert Frontline Technical Specialists, who can be reached via phone, our mobile app, text and/or web-based chat, are armed with detailed product knowledge to diagnose issues as well as our suite of Intelligent Diagnostic tools:

    Advanced Resolution

    After diagnosis, our Advanced Resolution approach is used to match a solution with a customer’s unique needs, whether that means an efficient remote fix or an onsite visit.

    Our team knows our equipment better than anyone. Take the guesswork out of the service process with support from the engineers and scientists who actually designed and built the instruments.

    Prioritized Dispatching

    Get the right support to keep your instruments up and running. First, our remote team will assist you over the phone to resolve issues. If onsite support is needed, we’ll dispatch Field Service Engineers to your laboratory.


    Optimized Parts Logistics

    Available spare parts are maintained close to our customers so that they can be available quickly. Global warehouses at our headquarters, regional and country warehouses, forward stock locations and/or Field Service Engineer trunk stocks are used to optimize access to inventory.


    System Resolution

    We take a holistic view of each system to fully resolve and alleviate customer concerns. After an instrument has been serviced, our technicians will make sure it’s reintegrated into your laboratory workflow, as needed.


    How do we do it?

    With over 1,400 associates, Technical Services lives at the core of the BD customer experience. Our team is with you every step of the way for installation, maintenance and optimization.

    We take this responsibility very seriously and leverage real-time expertise and innovative technology to address your needs, so your laboratory can get what it needs, when they need it.

    Omni-Channel Experience

    BD Technical Services offers an omni-channel experience to communicate with customers like you in the way that suits you best.

    1-800-638-8663 Integrated Diagnostic Solutions

    1-877-232-8995 BD Biosciences

    BD Biosciences: bdb_cts@bd.com

    Integrated Diagnostic Solutions: technical_services@bd.com

    Intelligent Diagnostics

    You will have access to specialists who have extensive knowledge of BD instruments and are dedicated to optimizing performance.

    With over 1,400 associates, Technical Services lives at the core of the BD customer experience. Our team is with you every step of the way for installation, maintenance and optimization.

    We take this responsibility very seriously and leverage real-time expertise and innovative technology to address your needs, so your laboratory can get what it needs, when they need it.

    Frontline Technical Specialists

    Telephone support focused proactive communication with detailed product knowledge and remote diagnostic capabilities.

    1-800-638-8663 Integrated Diagnostics System


    1-877-232-8995 BD Biosciences

    Expert Trainers

    Experts with extensive clinical and research knowledge who support customer education around best practices.

    Field Service Team

    Field service engineers available to troubleshoot instrument issues on site.

    Application Specialists

    Specialists provide guidance on the design and execution of experiments and tests.

    Service Contracts

    Accelerate uptime and maximize the value of your investment with robust service coverage options. Service contracts help optimize performance by providing regular preventive maintenance as well as remote and onsite support. Service contract customers receive the highest priority.

    Download the brochures to learn more about our service contracts and choose a plan within your budget to support your laboratories with the level of service that makes the most sense for you.* You can enjoy peace of mind knowing that BD is there to assist you when you need it most. For more information, contact your BD representative.

    Life Sciences Technical Services

    BD provides complete service plans to protect your equipment and guarantee performance. Maximize your instrument uptime and investment with robust service coverage options

    Life Sciences Technical Services

    Remote Support Services

    Remote Support Services (RSS) is the BD enterprise-class solution offering remote management and support of BD products deployed at your clinical and research laboratory.

    Remote Support Services

    BD Professional Services

    BD Technical Services is committed to being a trusted and reliable partner to our customers. By providing expertise in the moments that matter most, we can help ensure that you are performing and delivering on your promises. We understand that your laboratory’s success relies not only on the instrument, but also on the expertise and support that comes along with them. This comprehensive suite of professional services, along with our dedicated teams of experts, are here to assists you with getting the most out of your investment, empowering your team to achieve optimal performance and efficiency.

    Professional Services Brochure

    Still can’t find what you’re looking for? 

    1-800-638-8663 Integrated Diagnostics Solutions

    1-877-232-8995 BD Biosciences

    References

    BD-111351

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